Cancellation Policy

At TowRunner, we understand that unexpected changes happen. This Cancellation Policy outlines how you can cancel or reschedule your ride and any applicable charges.

1. Cancellation by the Customer

You can cancel your tow request via our website, mobile app, or by contacting customer support. The following rules apply:

• Free Cancellation: You can cancel your tow request up to 30 minutes before the scheduled pickup time without any charges.
• Late Cancellation: If you cancel within 30 minutes of the scheduled pickup, a cancellation fee of [Insert Percentage or Amount] will apply to cover the driver’s time and fuel costs.
• Last-Minute Cancellation: If you cancel after the driver has been dispatched or has arrived, you may be charged the full service amount.

2. Rescheduling a Tow

Rescheduling is available at no additional cost if done before 30 minutes of the scheduled pickup. Last-minute rescheduling may incur a small fee.

3. Cancellation by TowRunner

In rare cases, TowRunner may need to cancel a tow request due to driver unavailability, severe weather, or other unforeseen circumstances. In such cases, we will notify you promptly and offer to reschedule or provide a full refund.

4. Refund Policy

Refunds for canceled tow requests will be processed within [Insert Time Period, e.g., 5-7 business days] and credited to the original payment method.

5. Non-Refundable Services

Certain promotional offers or prepaid services may be non-refundable. Please review your booking terms before confirming your tow request.

6. No-Show Policy

If the tow driver arrives at the designated location and is unable to complete the service due to customer absence or incorrect information, it will be considered a "No-Show," and the full service fee may be charged.

7. Special Circumstances

If you need to cancel due to an emergency, such as a medical issue, please contact customer support. We will assess your situation and may waive fees at our discretion.

8. How to Cancel

To cancel your tow request, you can:

• Use our website or mobile app to manage your booking.
• Call our customer support at [Insert Phone Number] or email us at [Insert Email Address].

9. Contact Us

For any inquiries regarding this Cancellation Policy, reach out to us:

Email: contact@towrunner.com

Thank you for choosing TowRunner. We appreciate your trust and aim to provide seamless towing services.