Privacy Policy

1. Information We Collect

We collect a variety of information to provide better services to all our customers. This includes:

• Personal Information: When you create an account or request roadside assistance, we may ask for your name, address, phone number, email address, payment details, and other identifying information.
• Service Information: We collect details related to the roadside assistance services you request, such as the type of service, date and time of service, service location, and any special instructions or feedback you provide.
• Usage Information: We automatically collect information on how you interact with our platform, including your IP address, browser type, device information, and pages you visit. This helps us improve user experience and troubleshoot issues.
• Location Data: With your consent, we may collect your location data to provide real-time assistance and dispatch nearby service providers. This can include GPS data, Wi-Fi location, or nearby cell towers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, provide personalized content, and track user trends. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our roadside assistance services.
• Process and manage your service requests and payments.
• Communicate with you about your account, services, and promotional offers.
• Personalize your experience by showing content and offers tailored to your preferences.
• Enhance the security of our platform by monitoring suspicious activities and preventing fraud.
• Conduct research and analysis to improve our services and develop new features.
• Comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

Your personal information may be shared with:

• Service Providers: We work with third-party towing and roadside assistance providers to fulfill your requests. These service providers are required to protect your information and use it only for the purposes we specify.
• Business Partners: We may share your information with trusted partners to offer you additional services or benefits. For example, we may collaborate with insurance companies to provide bundled roadside assistance services.
• Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation. This includes cooperating with law enforcement and other authorities to protect our rights, users, and property.
• Business Transfers: If Towrunner is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such changes and provide you with the opportunity to opt-out if your information will be used in a materially different manner.
• With Your Consent: We may share your information with third parties if you provide your explicit consent. This could include sharing your details with a partner for a joint promotion or campaign.

4. Your Rights and Choices

As a user of Towrunner, you have certain rights regarding your personal information, including:

• Access and Correction: You can access and update your personal information by logging into your account. If you need further assistance, you can contact our support team.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions, such as if we need to retain it for legal compliance or to protect our rights.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails, SMS messages, and other marketing communications from us by following the unsubscribe instructions in those communications.
• Cookie Preferences: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

5. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data, including encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions to protect your personal information, such as using strong passwords and logging out of your account when you are done using our services.

6. Children's Privacy

Towrunner does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to delete that information. If you believe that we may have collected information from a child under 13, please contact us immediately.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your own, including countries that may have different data protection laws. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your privacy rights, such as using standard contractual clauses approved by relevant regulatory authorities.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will update the "Effective Date" at the top of this page and provide notice of any significant changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Email: contact@towrunner.com

Thank you for trusting Towrunner for your roadside assistance needs. We value your privacy and are committed to protecting your personal information.